✦Every great journey begins with the courage to take off.

May Farouk Omar

20+ years turning eCommerce
into measurable revenue across the GCC.

Let's connect → See my journey →
May Farouk Omar, Digital, eCommerce and AI Solutions Leader
Founder & CEOBranvia.ai
20+ yrsDigital · eCommerce · CX
SCROLL
Digital strategyeCommerce growthCustomer experienceAI voice agentsBusiness developmentOnline marketingAutomationGCC expansion Digital strategyeCommerce growthCustomer experienceAI voice agentsBusiness developmentOnline marketingAutomationGCC expansion
01About
May Farouk Omar at work

Marketer by instinct, technologist by curiosity, builder by nature. From airline eCommerce to AI, I keep moving to where the future is being built.

May

Make it easier for customers to say yes.

For more than twenty years I have connected digital channels, data and customer experience into one clear commercial story, across aviation, insurance, media, real estate and technology. Today I lead Branvia.ai, building AI that answers every customer, in their language, around the clock.

6Industries
20+Team led
AR · ENBilingual
02Impact

Numbers that moved the needle

0+
Years in digital, eCommerce and customer experience across the GCC
0%+
Online sales growthBahrain Air 40%+ · Gulf Air 30%+
0
Companies foundedDolphin Real Estate & Branvia.ai
0
International website awardsFreddie Awards 2005 & 2006 · Bahrain e-Content Award 2005
03Journey

From airline to AI

A career that took off in airline digital and kept flying into new territory. Every stop, a new boarding pass.

✈
Flight GF00Aviation

Web Manager & E-Business Consultant

Gulf Air · Dec 2000 – Nov 2007
  • Improved Gulf Air's eCommerce and delivered the payment gateway, growing online revenue by over 30%
  • Rebuilt the corporate and intranet websites; launched the Frequent Flyer portal and SMS flight alerts
  • Three international website awards, including two Freddie Awards
DEP2000
Flight 2B07Aviation

Manager, eCommerce & Call Centre

Bahrain Air · Dec 2007 – Feb 2010
  • Set up the airline's website, eCommerce and call centre with a team of 20+
  • Grew online sales by over 40% through PPC, SEO, social media and promotions
DEP2007
Flight MH10Recruitment

Call Centre & CRM Manager

Mihnati.com · Jun 2010 – Dec 2011
  • Built the call centre from scratch and led a team of 15
  • Introduced KPIs and quality assurance across telesales and web services
DEP2010
Flight LG12Insurance

Customer Service & Operations Development Manager

Legal & General Gulf Takaful · Dec 2012 – Nov 2014
  • Set up a new contact centre telephony system with unified email and SMS
  • Launched the company's digital marketing and restructured customer service
DEP2012
Flight GM14Media

Sales & Marketing Manager

Grands Media · Feb 2014 – Oct 2017
  • Led campaigns across traditional and digital platforms
  • Managed marketing budgets, tracked ROI and optimised advertising spend
DEP2014
Flight DR17Real estate

Founder & Managing Director

Dolphin Real Estate · Nov 2017 – Dec 2022
  • Built the brand, sales, marketing and business development strategy
  • Recruited and led the sales and marketing team against monthly targets
DEP2017
Flight PL23Media

Sales Media Manager

Planink · Jan 2023 – Nov 2023
  • Developed the company's bespoke website and led branding and social content
DEP2023
Flight IN23Business development

Business Development Manager

Invita · Nov 2023 – Oct 2025
  • Achieved over 30% revenue growth in 2024, reporting to the Chief Executive
  • Revamped the website and optimised the sales funnel and customer journey
DEP2023
Flight BV25● Now boarding

Founder & CEO

Branvia.ai · Nov 2025 – Present
  • Designing and deploying Arabic and English AI voice agents, chatbots and automation
  • Delivered websites for 6 clients in Egypt; full cycle from prospecting to delivery
NOW2025
04Expertise

What I bring on board

AI voice agents & chatbotsAI workflow automationAI creative & video adsWeb design & developmentDigital & eCommerce strategyOnline booking & paymentsSEO, Google Ads (certified) & AnalyticsMeta & LinkedIn adsContact centre setupCRM & customer journeyBuilding teams of 20+Budgets & ROIArabic & EnglishPublic speaking (Toastmasters)
05What I do now

Branvia.ai

A Bahrain-based creative tech consultancy helping businesses in the GCC and Middle East answer every customer, in Arabic or English, day and night.

◆AI voice agents
◆Chatbots
◆Workflow automation
◆AI marketing & web
Visit branvia.ai ↗
Branvia Agent● live · AR / EN
06Contact

Where should we fly next?

Always on the lookout for new opportunities and collaborations.

Boarding passClass: Business
BAHBahrain
YOUYour team
PassengerMay Farouk Omar
DestinationsGCC & Worldwide
StatusReady to board
Connect on LinkedIn Send a message
MAYOMAR.COM